Service Workflow

Step 1 - Introduction

  • Understand the client's needs, preferences and budget.
  • Explain the design process, fees and payment methods.

Step 2 - Site Visit

  • On site measurement & drawing.
  • On site photo taking for reference.

Step 3 - 2D/3D Configuration

  • Proposal for the first draft of the floor plan.
  • Communicate and explain the direction and key points of the design.
  • Revised 2D/3D floor plan where appropriate.

Step 4 - Design Confirmation

  • Sign the design contract and start to draw up the construction drawings.
  • Before the contract is signed, the design illustration materials are only provided for discussion

Step 5 - Detail Discussion

  • Finalize the configuration of the façade and propose the façade design.
  • Detailed design discussion, material color confirmation.
  • The overall design is finalized, ready the design

and construction drawings.


Step 6 - Budget Quote

  • For the design, provide a complete quotation for each construction project.
  • Submit the formal construction drawings, material sheets, and quotations to the customer for record.


Step 7 - Project Contract

  • Sign the project contract and discuss the

progress of the project.

Step 8 - Engineering Construction

  • Construct according to the design drawings, project progress, and collect stage fees according to the signed contract.
  • On-site supervision and control by specially-assigned personnel to inform customers of on-site construction status.
  • Provide furniture and furnishing purchase information and other suggestions.

 Step 9 - Completion & Handover

  • The customer final check and confirm.
  • Collect the final payment for the project.

Step 10 - After Sales Service

  • Provide perfect after-sales service and free consultation.

Service Guarantee

This content includes warranty repair scope, warranty repair time limit, consumer precautions, and related warranty repair procedures:


A. Warranty maintenance coverage:

The contents of the decoration contract signed by the company

  1. Anti-leakage of kitchens and bathrooms with / waterproof requirements, warranty for two years.
  2. For the enterprise to use semi-finished products to make decorative parts on site, the warranty is one year
  3. Small household appliances, bathroom equipment, etc. provided by the enterprise according to the content of the contract shall be guaranteed according to the regulations of the manufacturer or industry.
  4. Free service will be implemented for repair during the warranty period, except for improper use.
  5. Paid service beyond the warranty date or scope



B. Warranty maintenance period:

  1. Emergency repair of water and electricity, go to the scene according to the agreement of both parties, conduct investigation and emergency repair, and arrive at the scene within three hours (within the inner ring line) in case of emergency.
  2. The repair of other components shall enter the maintenance stage according to the agreement of both parties.
  3. Before the maintenance and maintenance, the personnel of the enterprise will present the maintenance processing order and agree on the maintenance content.
  4. If paid maintenance services are provided, the enterprise will collect labor fees and material fees, and list materials and labor costs, and implement the service after being recognized by consumers.



C. The following items are not covered by the warranty:

  1. Material quality problems caused by consumers' own materials.
  2. Problems arising from the construction quality and supporting facilities of consumer houses.
  3. Problems caused by improper use by consumers.
  4. Problems caused by irresistible external forces.
  5. Projects that consumers and construction personnel trade privately.
  6. After the completion of construction, the living room is uninhabited and maintained for a long time, resulting in indoor air being too dry or humid, too high or too low temperature, etc., or unexpected situations, such as fire, water immersion, external damage, etc., caused by quality problems.
  7. Changes due to the formation of natural properties of materials. 8. For the above matters not covered by warranty, the enterprise implements paid maintenance services and clearly indicates the maintenance charging standards.



D. Precautions for warranty maintenance:

  1. Consumers should repair the repair to the department where the repair telephone provided by the enterprise is located.
  2. In order to protect the rights and interests of consumers to ensure maintenance, consumers should keep the warranty certificate properly.
  3. When the service personnel of the enterprise come to the door, the consumer should present the warranty certificate.
  4. When the service of the enterprise service personnel is completed, the service personnel will make a guarantee maintenance record on the warranty certificate.
  5. After the warranty maintenance is completed and the quality meets the requirements, please sign the warranty maintenance order so that the enterprise can file it.


Renovation Guideline

If the decoration does not want to end in trouble, it is very important to write in black and white before the start of construction. This refers not only to the quotation, but also to the details of each project. The following are the "Hong Kong Renovation Guidelines" jointly compiled by us, the Hong Kong Arbitration Society and the Hong Kong Institute of Building Inspection, and we recommend that you do a good job in the four major categories of matters before starting work:


1. Collaboration process：

This is mainly aimed at matters that are prone to misunderstanding when the master and the customer cooperate in various decoration processes, examples include:

- Before the start of each major process (i.e. demolition, water and electricity, muddy water, etc.), the customer must make preparations in advance, such as when to buy materials, when to order the size of home appliances, etc.

- Requirements for some particularly important processes, such as the height and material of the waterproof layer

- Delivery arrangements from third-party suppliers, who will sign for delivery


2. Special matters that may result in additional engineering costs:

This includes some special unit conditions that cannot be foreseen before the start of construction, or special requirements raised by customers later, such as:

- Building problems that were discovered after the start of construction, such as water leaks upstairs

- The customer requested some special construction plans, such as "herringbone paving" for tiles



3. Completion acceptance criteria:

The so-called "manual" standard is the source of many disputes. A checklist that can be checked item by item will help both parties to make an objective assessment. Examples include:

- Acceptable procedures for "hollow bricks"

- Inspection distance for acceptance paint

- Furniture closing requirements



4. Quotation Request:

The quotation is the engineering contract, which must contain important engineering details. To protect both parties, the following items must be detailed enough:

- Itemized price

- Payment arrangements

- Duration

- Warranty period

- Terms and Conditions etc.



The above are just a few examples of the 4 major categories of matters. The detailed and complete list is in the "Hong Kong Renovation Guidelines".


The purpose of this guideline is to sort out a set of mainstream home decoration standards and make them available to the public, so as to increase the transparency of the industry and reduce decoration disputes. Although decoration involves a lot of expertise, it is difficult to find even some basic engineering information in Hong Kong.